Complaints & Grievances

Making a complaint or submitting a grievance
Africa Global Trade Finance and it's subsidiaries aim to provide a high-class service at all times, however if the service is found to be unsatisfactory, AGTF will do it's best to deal with your complaint or grievance quickly and to your satisfaction.

We’ll let you know we’ve got your complaint or grievance
Usually, we acknowledge complaints and grievances the day we get them (or the next working day, if it doesn’t come through in business hours). We will respond and let you know who in our team will deal with your complaint or grievance along with providing you with a report form to complete to assist with outlining your Complaint / Grievance.

We’ll fix the problem as quickly as we can
Of course, this all depends on the type of complaint or grievance. But we manage to sort most issues in two weeks or less. If we think your complaint or grievance is going to take longer, we’ll let you know and keep you updated as we go.

Submit your Complaint or Grievance

When submitting your complaint, please be sure to include your contact details as well as details of your complaint or grievance.

By Phone: +44 2037 457 030

By Email: complaints@agtf.group

By Mail:

Africa Global Trade Finance Ltd

85 Gresham Street

London

EC2V 7NQ

United Kingdom

Complaint & Grievance Report form is also available for download here

Whistleblowing policy is also available for viewing here